Who is Lactalis?

Lactalis is an Italian multinational dairy and food corporation. Its worldwide operations include approximately 140 production centres and just over 16,000 employees, with 5,000 Italian dairy farms supplying the business. Lactalis is a global leader in the production of long-life milk. As they continue to grow they have made a commitment to invest and expand in Australia. They are setting the benchmark for the dairy industry locally and playing an ever-increasing role in the export of dairy products into Asia.

The Customer's Voice

Engagement Summary

FAIR Consulting Group worked with Lactalis as a trusted consulting partner for for all SAP CRM and ERP support. However, Lactalis decided to make a change and recognised Salesforce as their CRM solution, due to various changes in their business models. This means SAP CRM would be phased out from their landscape. Lactalis and the internal SAP team had a design and solution proposed for this migration. They contacted us to validate the solution, calculate CRM efforts, propose any recommendations and to perform the necessary CRM and ERP changes.


Bespoke program development

During our engagement, we supported and conducted an extraction program for customer data. We were able to develop a custom extractor program to help with information migration. We built this program in SAP CRM to extract customer info, in order to easily upload into Salesforce. This project was about building extractor programs in SAP CRM to extract customer info to be uploaded to SalesForce.

From SAP to Salesforce

During the project phase of our engagement, Lactalis was using all three systems: SAP ERP, SAP CRM and Salesforce. These systems where co-existing, but the customer creation process shifted from SAP CRM to Salesforce as the primary. Salesforce would then replicate customers to the ERP via the interfaces. Subsequently, SAP CRM became the slave system for customer data. We worked on the configuration changes involving, SAP CRM and ERP.

Exploring options and providing a solution

FAIR worked in an advisory capacity to review the Lactalis options for the changes in their business model. We looked at SAP CRM vs SAP Cloud for Customer vs Salesforce CRM. We gave the various options, analysis and recommendation on the best path for Parmalat.

SAP System interface

The scope was to build 2 interfaces between SAP and MSNX (External Quality Inspection System). 1 interface was outbound from SAP to send sample/inspection data to the external system. Second interface was inbound into SAP to get results from the external system and update in SAP.