Who is Synergy?
Synergy is a utility corporation owned by the Government of Western Australia. Synergy is WA’s leading provider of electricity and gas. Synergy also provides a B2B wholesale of energy “The Wholesale Business Unit (WBU)” Synergy owns roughly 52% of the market share in Western Australia supplying millions of residential, business and industrial customers across Perth & Western Australia.
FAIR Consulting Group engaged with Synergy to provide thought leadership and subject matter advisory. We looked at both SAP Sales Cloud (C4C) (Cloud for Customer) vs Salesforce. We helped review and assess the various functionalities of both systems, also their architecture and ability to integrate with the current systems already in place. FAIR Consulting Group provided a thorough comparison and recommendations on the best options for Synergies digital strategy and technical road-map.
Delivered CX Projects
SAP Sales Cloud & Salesforce Analysis
We worked on advising the best technical options for Synergy for a sales solution. We compared, analysed and reviewed Salesforce & SAP Sales Cloud (C4C) to help provide clarity and a recommendation for the best option. We provided a comparison from functionality, architect and integration point of view.