<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Zespri</span>

Zespri


SAP Commerce Cloud Enterprise architecture sap btp Customer Experience SAP S/4HANA Design and Delivery Quality Management Expert Food Solution Advisory

Who is Zespri?

Zespri is a grower-owned company based in New Zealand and is recognised as the world’s largest marketer of kiwifruit. With a network of over 4,000 growers across New Zealand and other countries, Zespri exports premium kiwifruit varieties including Green, SunGold and RubyRed to more than 50 global markets.

The company is committed to sustainability and continuous innovation, investing in better growing practices, new kiwifruit varieties and community wellbeing. Zespri’s mission is to help people, communities and the environment thrive through the goodness of kiwifruit.



Engagement Summary

To improve efficiency and better serve a global customer base, Zespri set out to modernise its claims process. Together with FAIR Consulting Group, Zespri replaced manual, region-specific workflows with a centralised digital portal built on SAP BTP, S/4HANA and Commerce. The result is a faster, more consistent user experience. Customers can now submit multiple claims in just 28 seconds and high-volume bulk processing of 1,000+ deliveries in under 2 minutes. This solution enables scalability, reduces manual effort and provides real-time visibility for both customers and internal teams.


DELIVERED PROJECTS

Streamlining Global Claims Management with SAP BTP

Zespri partnered with FAIR Consulting Group to transform its fragmented, manual claims process into a streamlined, centralised digital solution. By leveraging SAP BTP and SAP S/4HANA, FAIR delivered a user-friendly claims portal that standardises workflows across regions, significantly improving speed, accuracy and visibility. Customers can now submit multiple claims in just 28 seconds, with the system also supporting high-volume processing of over 1,000 deliveries in under 2 minutes.

Real-time updates via SAP Event Mesh ensure seamless data flow and transparency, while simplified data entry with auto-calculated fields and guided navigation enhances the overall user experience. This solution has empowered Zespri to scale its claims operations globally while delivering a faster, more responsive service to customers and internal teams alike.