FAIR Consulting Group is an innovative boutique management and IT consulting company focused on customer experience management. We work agile and stay ahead of changes, in the fast-paced business environment of today through close collaboration with our partners and early evaluation of new technologies and solutions.
At FAIR we use our customer experience expertise with a hand-picked selection of technology partners to build systems that improve the Customer Experience (CX) and build loyalty with your brand. We achieve this by leveraging cutting-edge Omnichannel, CRM and Marketing platforms with all the major touch points of customer interaction, to provide exceptional customer experience.
I’ve worked with FAIR on a number of Strategic Projects and have always been very pleased with the quality of the work and their approach. They fitted well into our organisation and have always provided proactive & realistic recommendations with context to help us make the right decision to support our customer’s needs. Setting us up to be successful in the short term whilst ensuring we make the right decisions for the long term.
I really enjoyed working with FAIR Consulting team. This professional team covered end-to-end delivery. And, I had no doubts we can implement all business requirements with the best quality and fast pace.
It was a delight to work with FAIR to enhance our B2B functionality. Using their vast experience, FAIR analysed the big picture, highlighted any “watchouts” and determined the ideal resources to ensure the best possible outcome was achieved. It was inspiring to work with such an ethical and professional consulting group, and I look forward to our next engagement.
I have worked with FAIR CG on many assignments over the past 5 years across a variety of domains from SAP CRM and ECC to Open Text to Hybris Commerce. These ranged in complexity, from global template implementations to solution designs to functional enhancements of production environments. Every time FAIR CG brings a collaboration of experience and expertise to help bring our strategic initiatives to life.
The program was to deliver a state of the art solution to support telephony based nurse triage services throughout Australia. The consultants from FAIR Consulting Group that worked on the project at Medibank were outstanding. They had all the qualities you expect from very good consultants, but most importantly it was the quality of their design that made them stand out from most consultants. Their ability to understand the essence of what was important of this critical and complex health solution, and then design a solution that was logical and easier to use than the existing system, was first rate. The user acceptance by the nurses was the highest I have seen on any project, and it was the design of the system and processes that was at the heart of this success.
It was a pleasure working with FAIR over the years. We found the advice they provided to be very valuable and deep around the CRM space and the work that they did for us in this space was very professional and of high quality. FAIR has consultants with a high level of experience and are very knowledgeable.
Mehrab and his team provided excellent service as SAP CRM was being implemented at Super Retail Group. The team came up with great solutions to some complex problems.
Dulux has been working with FAIR Consulting on numerous digital development projects and we have found them to be a very reliable partner. They have constantly challenged us and pushed us to think outside the box whilst being very disciplined with their project management and agile methodologies allowing us to deliver on time and on budget.
The team has contributed significantly in our planning for future implementations of SAP Cloud for Customer (C4C), Marketing and e-Commerce platforms. The FAIR team understands Agile ways of working and is open to continuous learning. This is a big value-add for us as we have embraced SAFe and SCRUM principles at the core of our delivery. Mehrab and his team have demonstrated high levels of trust and integrity in the engagement throughout and have openly embraced the principle of putting the customer interest and expected outcomes at the heart of all advice and decision making. This aligns with our organisational value of putting the customer at the heart of everything we do. I consider FAIR a trusted partner in our transformational journey and wish them all the best.
The FAIR team understands Agile ways of working and is open to continuous learning. This is a big value-add for us as we have embraced SAFe and SCRUM principles at the core of our delivery. Mehrab and his team have demonstrated high levels of trust and integrity in the engagement throughout and have openly embraced the principle of putting the customer interest and expected outcomes at the heart of all advice and decision making. This aligns with our organisational value of putting the customer at the heart of everything we do. I consider FAIR a trusted partner in our transformational journey and wish them all the best.
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We are growing and now looking for two motivated, passionate and ambitious Practice Leads to join the FAIR family in Melbourne as well as Sydney!
Join our team on an initial contract basis working with one of our newest customer, delivering visual design, CX/UX and web designs services.