EXPERTISE AND SPECIALISATION
We are a certified SAP license reseller, known as a VAR Partner as well as SAP Gold Partner, delivering top-tier support with a high success rate in implementing SAP solutions.
RESPONSIVE AND COST-EFFECTIVE
Achieve quick, efficient support with our flexible pricing models, Fixed Capacity and Time & Materials.
CONTINUOUS IMPROVEMENT
Our approach ensures proactive monitoring and integrates the latest SAP innovations and best practices.
END-TO-END SUPPORT
Our comprehensive services cover the entire spectrum of our support service needs, with Quarterly proactive reviews of your current solution health and a future roadmap.
TAILORED SOLUTIONS
Our support services offerings are tailored to meet your specific needs, scalable for long-term growth.
STRONG CLIENT RELATIONSHIPS
Our partnership philosophy means we build long-term, trust-based relationships with dedicated support teams for personalised service. But don’t hear it from us, here it from our customers!
FIXED CAPACITY
Our team is dedicated to delivering support services within a set capacity and cost, ensuring stability and efficiency. This approach streamlines planning, resource management and maintains consistent service quality. The fixed capacity model improves predictability, allowing for accurate forecasting of resource needs and costs. However, regular evaluations are crucial to adapt to changing organisational dynamics.
TIME & MATERIALS
In this flexible and transparent support model, you pay for the actual hours worked by the FAIR team. While it offers adaptability, challenges like potential cost overruns exist, which make effective communication and project management extremely important. This model includes a monthly base cost covering FAIR's administration of the support.
INCIDENT AND PROBLEM TICKETS
Using SAP Cloud ALM to detect and resolve issues faster.
CHANGE MANAGEMENT
Smooth handling of transitions and upgrades.
RELEASE MANAGEMENT
Track and manage new releases, facilitating continuous improvement.
REQUEST FULFILLMENTS
Prompt completion of service requests.
CONTINUOUS IMPROVEMENT
Ongoing enhancements and optimisations.
DOCUMENTATION
Comprehensive documentation for all processes and changes.
MONITORING
Using SAP Cloud ALM for deeper system health insights.
MAINTENANCE
Regular maintenance to ensure system health and performance.
PERFORMANCE MANAGEMENT
Optimising system performance for peak efficiency.
AWS ENVIRONMENT MANAGEMENT
Management of AWS environments for optimal operations.
PROJECT BASED SERVICES
Dedicated support for specific projects.
PATCHING
Applying patches to keep your system secure and up-to-date.
