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DIGITAL SOLUTIONS
THAT CREATE SEAMLESS
EXPERIENCES

WE DELIVER END-TO-END EXPERIENCES FOR OUR CUSTOMERS

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Essity Australasia PUTS THE CUSTOMER FIRST

Designing a SAP Commerce Cloud distributor portal with a CX-led approach

“We chose to work with FAIR because of their dedication to understanding and working with customers and their deep understanding of front-end technology platforms.”

David Griss

EXECUTIVE GENERAL MANAGER PEOPLE

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JOIN OUR PRACTICE

We are hiring CX Ninjas for different roles​!

WINNING ON EXPERIENCE

We provide robust and powerful CX solutions for companies of all sizes, from complex multi-brand B2B businesses in the manufacturing and consumer goods industry to B2C businesses in the retail, healthcare, and financial services industries.

We have an excellent track record of successfully delivering solutions for these businesses, using a business-focused discovery and delivery methodology that takes the risk out of CX transformations.

r experience in a variety of industries gives us a deep understanding of the challenges faced by businesses of all sizes. We are committed to providing CX solutions that meet the needs of our clients and help them achieve their business goals.

Our Services

FAIR CX has proven expertise across several areas

single pane of glass

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Integrating multiple back-end systems into a single pane of glass for your customers

modern
selling

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Moving your current ecommerce offering well beyond simple sales

CUSTOMER JOURNEY

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Enhancing your end-to-end customer journey

Single Customer View

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Giving your sales teams a single view of the customer - no more calling the call centre!

Cx
discovery

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Getting you closer to the customer, understanding them and their needs

FOCUSED AUTOMATION

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Automating processes to ensure your teams are focused on the things that drive value

Digital Architecture

Architecture to provide the blueprint for seamlessly integrating technology to drive business innovation and efficiency

PROVIDING THE BEST OF CX

  • We have a track record of working with business during mergers and de-mergers to accelerate and enhance their CX capabilities.

  • We are experts in cloud migration. We performed the first end-to-end upgrade and migration of SAP Commerce On-Premise to Commerce Cloud version 2. We have also done Emersys with SAP CX and Commerce, and BTP for IPF.

  • 100% certified CX consultants and solution practitioners, no “learning” on the job.

An Award-winning SAP CX practice

For our market-leading SAP CX implementations, we received the SAP ANZ Partner of the Year Award 2021.

We won this award for being “the strongest partner in seeking and influencing new business, securing reference customers when required and delivering ongoing support across several successful projects throughout the year.”

Our certified CX team specialise in the SAP CX portfolio of applications. We leverage cutting edge solutions like Emarsys, working with product development and beta testing teams to bring the latest innovations to our customers. As a certified SAP partner and a preferred go-to implementation vendor, we are subject matter experts you can trust for your CX transformations.

FREE SAP COMMERCE CLOUD TRIAL

THIS IS YOUR CHANCE TO EXPERIENCE THE POWER OF AN SAP COMMERCE CLOUD ENVIRONMENT FOR FREE

90 DAYS FREE TRIAL

NO RISK

NO LOCK-IN CONTRACT

NO COMMITMENT

NO PAYMENT DETAILS

SET UP IN JUST 48 HOURS

OUR CX TECH STACK

CUSTOMER DATA

Customer Data Cloud

CUSTOMER DATA PLATFORM

MARKETING

EMARSYS MARKETING CLOUD

SALES V1 & V2

SALES CLOUD

Configure Price Quote (CPQ)

COMMERCE

COMMERCE CLOUD

SERVICE V1 & V2

SERVICE CLOUD

Field Service Management (FSM)

EXPERIENCE

QUALTRICS

VOICE OF THE CUSTOMER

FAIR HAS A TRACK RECORD OF ENHANCING, CUSTOMISING AND DEVELOPING CX CAPABILITIES, LEVERAGING SAP ENTERPRISE SOLUTIONS.