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DIGITAL SOLUTIONS THAT
CREATE SEAMLESS EXPERIENCES

WE DELIVER END TO END EXPERIENCES FOR OUR CUSTOMERS

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ESSITY AUSTRALASIA PUTS THE CUSTOMER FIRST

Designing a SAP Commerce Cloud distributor portal with a CX-led approach

David Griss

EXECUTIVE GENERAL MANAGER PEOPLE

“We chose to work with FAIR because of their dedication to understanding and working with customers and their deep understanding of front-end technology platforms.”

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JOIN OUR PRACTICE

We are hiring CX Ninjas for different roles​!

WINNING ON EXPERIENCE

We provide robust and powerful CX Solutions for companies wanting to engage with their customers from marketing to sales and service.

We have an excellent track record of successfully delivering solutions for complex multi-brand B2B businesses in the manufacturing and consumer goods industry.

By using a business-focused discovery and delivery methodology, we take the risk out of CX transformations.

Our Services

FAIR CX has proven expertise across several areas

single pane of glass

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Integrating multiple back end systems into a single pane of glass for your customers

modern
selling

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Moving your current ecommerce offering well beyond simple sales

CUSTOMER JOURNEY

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Enhancing your end to end customer journey

Single Customer View

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Giving your sales teams a single view of the customer - no more calling the call centre!

Cx
discovery

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Getting you closer to the customer; understanding them and their needs

FOCUSED AUTOMATION

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Automating processes to ensure your teams are focused on the things that drive value

PROVIDING THE BEST OF CX

  • We have a track record of working with business during mergers and de-mergers to accelerate and enhance their CX capabilities.

  • We are experts in cloud migration. We performed the first end to end upgrade and migrations of SAP Commerce On-prem to Commerce Cloud version 2.

  • 100% certified CX consultants and solution practitioners, no “learning” on the job.

PROVIDING THE BEST OF CX

  • We have a track record of working with business during mergers and de-mergers to accelerate and enhance their CX capabilities.

  • 100% certified SAP consultants and solution practitioners, no “learning” on the job.

  • We are experts in cloud migration. We performed the first end to end upgrade and migrations of SAP Commerce On-prem to Commerce Cloud version 2.

  • FAIR is one of the very few partners in ANZ who can deliver work under SAP Germany custom product development.

An Award-winning SAP CX practice

For our market-leading SAP CX implementations, we received the SAP ANZ Partner of the Year Award 2021.

We won this award for being “the strongest partner in seeking and influencing new business, securing reference customers when required and delivering ongoing support across several successful projects throughout the year.”

Our certified CX team specialise in the SAP CX portfolio of applications. We leverage cutting edge solutions like Emarsys, working with product development and beta testing teams to bring the latest innovations to our customers. As a certified SAP partner and a preferred go-to implementation vendor, we are subject matter experts you can trust for your CX transformations.

THIS IS YOUR CHANCE TO EXPERIENCE THE POWER OF AN SAP COMMERCE CLOUD ENVIRONMENT FOR FREE

90 DAYS FREE TRIAL

NO RISK

NO LOCK-IN CONTRACT

NO COMMITMENT

NO PAYMENT DETAILS

SET UP IN JUST 48 HOURS

OUR CX TECH STACK

CUSTOMER DATA

Customer Data Cloud

CUSTOMER DATA PLATFORM

MARKETING

EMARSYS MARKETING CLOUD

SALES

SALES CLOUD

Configure Price Quote (CPQ)

COMMERCE

COMMERCE CLOUD

SERVICE

SERVICE CLOUD

Field Service Management (FSM)

EXPERIENCE

QUALTRICS

VOICE OF THE CUSTOMER

Innovation & quality

★★★★★

Value for money

★★★★★

Culture & ethics

★★★★★

Satisfaction rating

★★★★★

FAIR Consulting Group is a great partner to work with on customer enabled technologies, given the quality and experience of their people. They have been completely transparent in design, implementation costs and time.

Dan Kotiahs
Dan Kotiah

General Manager IT

Essity Australasia

Innovation & quality

★★★★☆

Value for money

★★★★☆

Culture & ethics

★★★★★

Satisfaction rating

★★★★☆

FAIR bring great experience in designing and delivering customer facing initiatives. Whilst they have demonstrated delivery experience, they also have enough insight and capability to challenge and stretch our thinking.

1516344660598
Cameron Webb

EGM Transformation Technology and Digital

CSR LIMITED

Innovation & quality

★★★★☆

Value for money

★★★★☆

Culture & ethics

★★★★☆

Satisfaction rating

★★★★☆

We have had the pleasure of working with FAIR since the beginning of our digital transformation. We partner with FAIR to assist us with our CX discovery to uncover gaps and pain points and to define how to solve these in an improved solution. FAIR have the experience to help us deliver this phase of our journey and we are excited to continue the partnership.

Quoc Kien
Quoc Kien

IT Manager

Mitsubishi Electric Australia

Innovation & quality

★★★★☆

Value for money

★★★★☆

Culture & ethics

★★★★☆

Satisfaction rating

★★★★☆

FAIR has demonstrated the willingness and capability to respond to Nutrien’s aspirations across a variety of key strategic initiatives. I appreciate the business-focused approach and enthusiastic collaboration. Partners like FAIR help to make technology a key differentiator for our business.