Experience-Design

Develop designs to meet
your customers' needs

WE THINK ABOUT SEAMLESS EXPERIENCE DESIGN FIRST AND THEN WE FIND THE RIGHT TECHNOLOGY TO SUPPORT IT

CUSTOMER-FIRST APPROACH

We believe it is imperative to place the customer and their needs at the centre of every situation. FAIR focuses on your customer’s pain points to craft effective and flexible solutions through design. Our team, driven by business insights, builds solutions that can adapt to changing business environments.

1. UNDERSTANDING THE CUSTOMER
CX LED DISCOVERY - IDENTIFY PROBLEMS
2. PICK THE BEST CX FIRST SOLUTIONS
DEFINING WHAT SOLUTIONS ADD THE MOST VALUE
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3. DEVELOP, PRIORITISE & PLAN
PRIORITISE HIGHEST VALUE WORK
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4. DETAILED SOLUTION BREAKDOWN
TRANSPARENT ITEM ASSOCIATED COSTING & PLANNING
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5. DESIGN & BUILD TO YOUR BUDGET
REPRIORITISE THE WORK, CUSTOMISE YOUR PROJECT
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OUR SERVICES

A solution is only effective if it addresses every challenge

To create effective solutions, FAIR’s team of experts approaches the problems through the lens of the customer and builds prototypes for usability testing.

User research

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Understanding user behaviours, needs and motivations through qualitative and quantitative research methods.

Design thinking

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Iteratively seek to understand the user, challenge assumptions, and redefine problems with the intent to solve user pains by taking a user-centred approach.

Service design

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Improve service experience by identifying touchpoints and unnecessary or painful steps users take to achieve the desired outcome.

Prototyping & POCs

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Design and validate a concept with targeted end-users prior to commencing development.

Finding the right technology

By following a customer-first approach, we explore problems, ideate solutions and apply technology, creating the best possible solutions to improve your customer experience.

Overlaying technology with customer-centricity also has business benefits, such as:

Increased customer
loyalty

uplift in revenue

Cost savings

Customer Experience Solutions

Leverage the power of the latest CX technologies to deliver best in class solutions across your marketing, service and order to cash processes.

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INTEGRATION, INNOVATION & ANALYTICS SOLUTIONS

From analytics to complex integration to automation and platform development - discover what is possible with our integrated solutions.

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ENTERPRISE RESOURCE PLANNING SOLUTIONS

FAIR’s approach to a smooth customer experience is a seamless and integrated back-office (ERP) and front-office (CX) solution.

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CLOUD SOLUTIONS

Migrate, modernise and optimise your digital offering. Our cloud specialists harness the power of the cloud to bring your imagination to reality.

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