SAP Customer Experience Solutions

WINNING ON EXPERIENCE

We provide robust and powerful CX solutions for companies of all sizes, from complex multi-brand B2B businesses in the manufacturing and consumer goods industry to B2C businesses in the retail, healthcare, and financial services industries.

We have an excellent track record of successfully delivering solutions for these businesses, using a business-focused discovery and delivery methodology that takes the risk out of CX transformations.

Our experience in a variety of industries gives us a deep understanding of the challenges faced by businesses of all sizes. We are committed to providing CX solutions that meet the needs of our clients and help them achieve their business goals.

SINGLE PANE OF GLASS

Integrating multiple back-end systems into a single pane of glass for your customers

MODERN SELLING

Moving your current ecommerce offering well beyond simple sales

CUSTOMER JOURNEY

Enhancing your end-to-end customer journey

SINGLE CUSTOMER VIEW

Giving your sales teams a single view of the customer - no more calling the call centre!

CX DISCOVERY

Getting you closer to the customer, understanding them and their needs

FOCUSED AUTOMATION

Automating processes to ensure your teams are focused on the things that drive value

DIGITAL ARCHITECTURE

Architecture to provide the blueprint for seamlessly integrating technology to drive business innovation and efficiency

business SAP Customer Expreience Solutions

LEADING CX EXPERTS

We have a track record of working with business during mergers and de-mergers to accelerate and enhance their CX capabilities.

Cloud-migration SAP Customer Experience Solutions

PIONEERS IN SAP COMMERCE CLOUD MIGRATION

We are experts in cloud migration. We performed the first end-to-end upgrade and migration of SAP Commerce On-Premise to Commerce Cloud version 2. We also implemented Emersys with SAP CX, Commerce and BTP.

CERTIFIED CX CONSULTANTS

Our CX consultants and solution practitioners are 100% certified.

AN AWARD-WINNING SAP CX PRACTICE

For our market-leading SAP CX implementations, we received the SAP ANZ Partner of the Year Award 2021.

We won this award for being “the strongest partner in seeking and influencing new business, securing reference customers when required and delivering ongoing support across several successful projects throughout the year.”

Our certified CX team specialise in the SAP CX portfolio of applications. We leverage cutting edge solutions like Emarsys, working with product development and beta testing teams to bring the latest innovations to our customers. As a certified SAP partner and a preferred go-to implementation vendor, we are subject matter experts you can trust for your CX transformations.

90 DAYS FREE TRIAL

NO RISK

no lockin with sap commerce cloud free trial

Increased Cost Efficiency

NO COMMITMENT

no payment with sap commerce cloud free trial

NO PAYMENT DETAILS

setup just in 48 hours with sap commerce cloud free trial

SET UP IN JUST 48 HOURS

CUSTOMER DATA	MARKETING	SALES V1 & V2	COMMERCE	SERVICE V1 & V2	EXPERIENCE
CUSTOMER DATA CLOUD CUSTOMER DATA PLATFORM	EMARSYS MARKETING CLOUD	SALES CLOUD CONFIGURE PRICE QUOTE (CPQ)	COMMERCE CLOUD	SERVICE CLOUD FIELD SERVICE MANAGEMENT	QUALTRICS

FAIR Consulting Group was initially engaged to support our SAP BTP strategy and implementation, quickly we found they have amazing experience in the entire SAP suite, including supporting us with licensing questions. They have become a strategic partner to drive our ERP transformation, support with our M&A acquisition and also provide Managed services. One of few SAP local consultancies left that can deliver end to end, but also do it with high quality and integrity.

John Kenny

IT Manager
Spicers Australia Pty Ltd

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At Akdeniz Chemson Additives Pacific, we recently embarked on a transformative journey to implement SAP S/4HANA, moving from predominantly manual operations to a fully integrated ERP system. With limited prior experience in ERP systems, this was a significant undertaking for our team. We are incredibly grateful to have partnered with FAIR Consulting Group for this critical project. From the outset, FAIR Consulting Group demonstrated exceptional professionalism, deep expertise, and a genuine commitment to our success. Their collaborative approach, clear communication, and hands-on support ensured a smooth and successful implementation.

Emre Goroglu

Managing Director
Akdeniz Chemson Additives Pacific

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Aurizon engaged FAIR CG to develop the SAP BTP strategy ahead of its ERP Transformation Program. The onboarding and project planning was conducted professionally and was well managed through the duration of the engagement. The delivery and execution of SoW was conducted to highest quality and delivered the outcome and outputs on time. The resources assigned were knowledgeable and highly experienced in their domain. They engaged well with Aurizon team to deliver the expected outcome. When further opportunities arise at Aurizon within the SAP BTP domain, FAIR CG would be part of the vendor panel.

Bill Georgas

SAP Architect
Aurizon

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Zespri partnered with FAIR Consulting Group to transform our global claims process, shifting from fragmented, manual workflows to a seamless digital experience. Leveraging SAP BTP, SAP S/4HANA, and SAP Commerce, the solution enabled multi-claim creation in just 28 seconds, high-volume bulk processing of 1,000+ deliveries in under 2 minutes, and a smoother experience for customers and internal teams. Their expertise and dedication have significantly improved our operational efficiency and customer satisfaction.

David Scullin

Chief Digital Officer
Zespri

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It's great to continue investing in our BTP and SAP Cloud ERP (formerly SAP S/4HANA Public Cloud Edition) journey with a capable partner like FAIR Consulting Group. We're looking forward to doing more innovations with next-generation technology, infusing AI-based decisions and further automation in our business.