SAP Customer Experience Solutions

WINNING ON EXPERIENCE

We provide robust and powerful CX solutions for companies of all sizes, from complex multi-brand B2B businesses in the manufacturing and consumer goods industry to B2C businesses in the retail, healthcare, and financial services industries.

We have an excellent track record of successfully delivering solutions for these businesses, using a business-focused discovery and delivery methodology that takes the risk out of CX transformations.

Our experience in a variety of industries gives us a deep understanding of the challenges faced by businesses of all sizes. We are committed to providing CX solutions that meet the needs of our clients and help them achieve their business goals.

SINGLE PANE OF GLASS

Integrating multiple back-end systems into a single pane of glass for your customers

MODERN SELLING

Moving your current ecommerce offering well beyond simple sales

CUSTOMER JOURNEY

Enhancing your end-to-end customer journey

SINGLE CUSTOMER VIEW

Giving your sales teams a single view of the customer - no more calling the call centre!

CX DISCOVERY

Getting you closer to the customer, understanding them and their needs

FOCUSED AUTOMATION

Automating processes to ensure your teams are focused on the things that drive value

DIGITAL ARCHITECTURE

Architecture to provide the blueprint for seamlessly integrating technology to drive business innovation and efficiency

business SAP Customer Expreience Solutions

LEADING CX EXPERTS

We have a track record of working with business during mergers and de-mergers to accelerate and enhance their CX capabilities.

Cloud-migration SAP Customer Experience Solutions

PIONEERS IN SAP COMMERCE CLOUD MIGRATION

We are experts in cloud migration. We performed the first end-to-end upgrade and migration of SAP Commerce On-Premise to Commerce Cloud version 2. We also implemented Emersys with SAP CX, Commerce and BTP.

CERTIFIED CX CONSULTANTS

Our CX consultants and solution practitioners are 100% certified.

AN AWARD-WINNING SAP CX PRACTICE

For our market-leading SAP CX implementations, we received the SAP ANZ Partner of the Year Award 2021.

We won this award for being “the strongest partner in seeking and influencing new business, securing reference customers when required and delivering ongoing support across several successful projects throughout the year.”

Our certified CX team specialise in the SAP CX portfolio of applications. We leverage cutting edge solutions like Emarsys, working with product development and beta testing teams to bring the latest innovations to our customers. As a certified SAP partner and a preferred go-to implementation vendor, we are subject matter experts you can trust for your CX transformations.

90 DAYS FREE TRIAL

NO RISK

no lockin with sap commerce cloud free trial

Increased Cost Efficiency

NO COMMITMENT

no payment with sap commerce cloud free trial

NO PAYMENT DETAILS

setup just in 48 hours with sap commerce cloud free trial

SET UP IN JUST 48 HOURS

CUSTOMER DATA	MARKETING	SALES V1 & V2	COMMERCE	SERVICE V1 & V2	EXPERIENCE
CUSTOMER DATA CLOUD CUSTOMER DATA PLATFORM	EMARSYS MARKETING CLOUD	SALES CLOUD CONFIGURE PRICE QUOTE (CPQ)	COMMERCE CLOUD	SERVICE CLOUD FIELD SERVICE MANAGEMENT	QUALTRICS

FAIR Consulting Group is a great partner to work with on customer enabled technologies, given the quality and experience of their people. They have been completely transparent in design, implementation costs and time.

DAN KOTIAH

GENERAL MANAGER IT
ESSITY AUSTRALASIA

SEE FULL STORY

FAIR bring great experience in designing and delivering customer facing initiatives. Whilst they have demonstrated delivery experience, they also have enough insight and capability to challenge and stretch our thinking.

Cameron Webb

EGM Transformation Technology and Digital
CSR LIMITED

SEE FULL STORY

We have had the pleasure of working with FAIR since the beginning of our digital transformation. We partner with FAIR to assist us with our CX discovery to uncover gaps and pain points and to define how to solve these in an improved solution. FAIR have the experience to help us deliver this phase of our journey and we are excited to continue the partnership.

Quoc Kien

IT Manager
Mitsubishi Electric Australia

SEE FULL STORY

FAIR has demonstrated the willingness and capability to respond to Nutrien’s aspirations across a variety of key strategic initiatives. I appreciate the business-focused approach and enthusiastic collaboration. Partners like FAIR help to make technology a key differentiator for our business.

Lloyd Dias

Head of IT
Nutrien

SEE FULL STORY

FAIR have always provided us with quality team members both from a capability perspective but also, more importantly, from an attitude perspective. Their team will always go the extra mile to complete their initiatives and have embedded themselves within the team to ensure there is no us/them dynamics.