Develop designs to meet YOUR CUSTOMERS' NEEDS

WE THINK ABOUT SEAMLESS EXPERIENCE DESIGN AND FIND THE RIGHT TECHNOLOGY TO SUPPORT IT

CUSTOMER-FIRST APPROACH

We believe placing the customer and their needs at the centre of every situation is imperative. FAIR focuses on your customer’s pain points to craft effective and flexible solutions through design. Our team, driven by business insights, builds solutions that can adapt to changing business environments.
uplift in revenue with fair consulting group

1. UNDERSTANDING THE CUSTOMER

CX LED DISCOVERY - IDENTIFY PROBLEMS
  • Define the problem statement
  • Persona building & journey mapping
  • Internal & external research
  • Use opportunities and insights to identify the solution
  • Understand the business context
uplift in revenue with fair consulting group

2. PICK THE BEST CX FIRST SOLUTIONS

DEFINING WHAT SOLUTIONS ADD THE MOST VALUE
  • Identify the best value add solutions
  • Decide on the solutions to explore
  • Validate solutions against problem statements and business needs
uplift in revenue with fair consulting group

3. DEVELOP, PRIORITISE & PLAN

PRIORITISE HIGHEST VALUE WORK
  • Develop detailed requirements
  • Prioritise using WSJF or MoSCoW
  • Validate against CX & UX insights
  • Validate the recommended solution approach
uplift in revenue with fair consulting group

4. DETAILED SOLUTION BREAKDOWN

TRANSPARENT ITEM ASSOCIATED COSTING & PLANNING
  • Project factors & sprint velocity calculations
  • Itemised associated estimations
  • Streamlined project breakdown
  • Precise costing for each detail
uplift in revenue with fair consulting group

5. DESIGN & BUILD TO YOUR BUDGET

REPRIORITISE THE WORK, CUSTOMISE YOUR PROJECT
  • Review scope and estimations
  • Define and prioritise work for sprints
  • Choose what you need and want

OUR SERVICES

A solution is only effective if it addresses every challenge

To create effective solutions, FAIR’s team of experts approaches the problems through the lens of the customer and builds prototypes for usability testing.
USER RESEARCH

Understanding user behaviours, needs and motivations through qualitative and quantitative research methods.

no code app solutions app development fair consulting group
DESIGN THINKING

Iteratively seek to understand the user, challenge assumptions, and redefine problems to solve user pains by taking a user-centred approach.

pro-code tooling app development fair consulting group
SERVICE DESIGN

Improve service experience by identifying touchpoints and unnecessary or painful steps users take to achieve the desired outcome.

digital experience app development fair consulting group
PROTOTYPING AND POC

Design and validate a concept with targeted end-users before commencing development.

devops integration app development fair consulting group

FINDING THE RIGHT TECHNOLOGY

Following a customer-first approach, we explore problems, ideate solutions and then apply technology, we can create the best possible solutions to improve the customer experience.

Overlaying technology with customer-centricity also has business benefits, such as:
increased customer loyalty with fair consulting group

Faster Time-To-Market

uplift in revenue with fair consulting group

Enhanced Data Accuracy

cost savings with fair consulting group

Increased Cost Efficiency

MORE SERVICES