Who is MediBank?

Medibank is a leading private health insurer, over the last 40 years the have looked after the health coverage needs of more than 3.7 million customers through their Medibank and AHM brands. They are currently Australia’s second largest health insurance provider. They have approximately 2,700 employees across Australia with a total insurance premium revenue of $6.3 Billion (2018).

Medibank’s purpose is to provide ‘Better Health for Better Lives’.

The Customer's Voice

Engagement Summary

FAIR Consulting Group worked with Medibank, exploring and reviewing the underlying architecture of the entire Customer Suite platform. During our engagement, we also provided a number of recommendations for optimisation and integration options across their back-end systems. 


Recommending a CX solution  

We assessed the technical architecture and conducted a review of their entire Customer Suite platform, performance remediation optimisation and also recommendations for integration architecture.