FAIR Consulting GroupMediBank - FAIR Consulting Group



Who is MediBank?

Medibank is a leading private health insurer, over the last 40 years the have looked after the health coverage needs of more than 3.7 million customers through their Medibank and AHM brands. They are currently Australia’s second largest health insurance provider. They have approximately 2,700 employees across Australia with a total insurance premium revenue of $6.3 Billion (2018).

Medibank’s purpose is to provide ‘Better Health for Better Lives’.

The program was to deliver a state of the art solution to support telephony based nurse triage services throughout Australia. The consultants from FAIR Consulting Group that worked on the project at Medibank were outstanding. They had all the qualities you expect from very good consultants, but most importantly it was the quality of their design that made them stand out from most consultants. Their ability to understand the essence of what was important of this critical and complex health solution, and then design a solution that was logical and easier to use than the existing system, was first rate. The user acceptance by the nurses was the highest I have seen on any project, and it was the design of the system and processes that was at the heart of this success.

Culture & Ethics
Value for money
Innovation & Quality

Engagement Summary

FAIR Consulting Group was involved in 5 large digital transformation projects with Super Retail Group. We worked on the groups omni-channel commerce projects and a number of large integration projects to help Super Retail Group stay digitally competitive. Our engagement had us work with commerce, marketing, customer services, loyalty programs and a technical restructure of their core CRM.

Delivered CX Projects

  • Marketing Integration & Segmentation
  • Omni-channel Commerce Transformation

Managing Marketing Integrations 

During our engagement, we delivered an connected marketing solution by integrating Super Retail Groups external marketing platform with the SAP CRM using segmentation & campaign management with SAP BW and SAP HANA.

Related Insights

Stay up-to-date with FAIR

Connect with FAIR today and get the latest tips and tricks on improving your customer experience tools and eCommerce platforms. Once you subscribe you will get access to workshops, webinars, recent projects and so much more.