Who is Sigma Healthcare?
Sigma Healthcare is a leading Australian full line wholesale and distribution business to pharmacy. Sigma Healthcare is one of Australia’s largest pharmaceutical wholesalers, with the bulk of its revenue coming from wholesaling and distributing pharmaceuticals online, in-store and via prescriptions across the nation. They have approximately 1,200 pharmacies operating under various brands most notably; Amcal, Guardian, PharmaSave, Chemist King and Discount Drug Store. Sigma Healthcare supplies an additional 2,800 retail pharmacies, from 15 distribution centres around the country.
FAIR Consulting Group worked with Sigma to help deliver a strategic road-map for their digital transformation. The aim of the project was to take both B2B & B2C commerce architecture and transform it into a B2X, single customer data model. We conducted a discovery and assessment in order to better understand their current framework and architecture. During our engagement, we helped deliver a road-map for their e-commerce program and defined a clear view of the digital initiatives Sigma Healthcare needed to take for a successful digital transformation. Our work delivered a technical framework of activities for over 1-3 months, and we defined a B2X commerce system strategy with a thorough 1-3 year technology road-map.
Delivered CX Projects
Seven Systems, One Unified Solution
During our engagement with Sigma we conducted a discovery in order to define a clear view of their current set up and the integrations across Sigma's B2X Commerce systems. We also summarised, explored and brought attention to all risks and potential opportunities for Sigma's healthcare transformations. During our review we looked into their strategy across the B2X platforms technical and functional processes, we also explored the programs of work and the current IT initiatives driving their strategy. Our review covered the current CRM system (7 different systems), we identified the possibilities of unifying the 7 systems into a single solution.
Developing Service Oriented Architecture
During our work with Sigma, we defined a framework for immediate tactical initiatives (3-6 months approach), defined resolution priority for current/urgent issues in their current B2X commerce systems and defined a B2X commerce strategic future technology road-map (1-3 years strategy). Our activities included, providing a clear view of the current setup and integrations in-order to assess the possibilities of unifying all the back-end systems while using a single solution of either SAP (Hybris) Commerce or IBM Websphere.