CSR LIMITED FUTURE-PROOFS ITS IT LANDSCAPE

FOR ITS PLANNED MIGRATION TO SAP S/4HANA

INTEGRATING DISCONNECTED PROCESSES & IMPROVING CUSTOMER SERVICE

CSR Limited partnered with FAIR for a solution to future-proof its systems for the company’s planned migration from SAP ECC to SAP S/4HANA. The implementation integrated CSR Limited’s channels with its core ECC system, automated the company’s processes and streamlined operations. FAIR’s solution also enabled CSR Limited to improve customer service by identifying customer needs and interaction touchpoints
increase in customer engagement

INCREASE IN CUSTOMER ENGAGEMENT & LOYALTY

reduction in cost with improved customer experience

REDUCTION IN COST

increase in revenue

INCREASE IN REVENUE

Download the detailed customer story now to find out how FAIR helped CSR Limited upgrade its systems for the company’s digital transformation and enhanced its customer experience and data management.
CSR-Booklet

DOWNLOAD YOUR COPY OF THE CUSTOMER STORY NOW

Satisfaction Rating
★★★★☆
Innovation & Quality
★★★★☆
Culture & Ethics
★★★★★
Value For Money
★★★★☆

"FAIR bring great experience in designing and delivering customer-facing initiatives. Whilst they have demonstrated delivery experience, they also have enough insight and capability to challenge and stretch our thinking."

CAMERON WEBB
EGM TRANSFORMATION TECHNOLOGY AND DIGITAL
CSR

BENEFIT FROM OUR FIT-FOR-PURPOSE DIGITAL SOLUTIONS

FAIR created a customer-centric solution for CSR Limited. It used a design-led approach to has helped CSR Limited improve its customer service by mapping journeys and identifying personas. The integrated solution also improved data management processes which has given customers access to updated information, leading to a reduction in manual operations and errors while ensuring that CSR Limited conforms with laws and regulations.

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benefit from our fit-for-purpose digital solutions

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