ESSITY AUSTRALASIA PUTS CUSTOMERS FIRSTE

WITH FAIR’S INTEGRATED CX SOLUTION

REDEFINING AND ENHANCING ESSITY AUSTRALASIA’S CUSTOMER EXPERIENCE

Essity Australasia approached FAIR for a solution that helped with effectively resolving challenges faced by customers. FAIR successfully designed and delivered a customer-first distributor portal that simplified the online ordering process, enhanced customer experience and also paved the way for Essity Australasia’s future digital plans. This out-of-the-box solution was the first of its kind in the ANZ region and resulted in an increase in customer engagement and loyalty, reduction in cost and increase in revenue.
increase in customer engagement

INCREASE IN CUSTOMER ENGAGEMENT & LOYALTY

reduction in cost with improved customer experience

REDUCTION IN COST

increase in revenue

INCREASE IN REVENUE

Download the case study to discover how FAIR led the discovery, design and delivery process of an integrated and customer-centric solution and learn how Essity Australasia increased and improved their customer engagement.
essity booklet

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Satisfaction Rating
★★★★★
Innovation & Quality
★★★★★
Culture & Ethics
★★★★★
Value For Money
★★★★★

"FAIR bring great experience in designing and delivering customer-facing initiatives. Whilst they have demonstrated delivery experience, they also have enough insight and capability to challenge and stretch our thinking."

dan kotiah
Dan Kotiah
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General Manager IT
Essity

BENEFIT FROM OUR WINNING CUSTOMER-CENTERED SOLUTIONS

FAIR’s team of experts use the latest technologies to craft solutions to help our customers redefine their customer experience. We identify their customers’ behaviours and challenges they face to design flexible solutions that stand the test of time and allow our customers to adapt to changing business environments.

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customer centered solutions essity with fair consulting group

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