ZESPRI TRANSFORMS CUSTOMER EXPERIENCE

WITH SAP BTP and FAIR

PROJECT SUMMARY

To improve efficiency and better serve a global customer base, Zespri set out to modernise its claims process. Together with FAIR Consulting Group, Zespri replaced manual, region-specific workflows with a centralised digital portal built on SAP BTP, S/4HANA and Commerce. The result is a faster, more consistent user experience. Customers can now submit multiple claims in just 28 seconds and high-volume bulk processing of 1,000+ deliveries in under 2 minutes. This solution enables scalability, reduces manual effort and provides real-time visibility for both customers and internal teams.
faster results lower costs

FASTER RESULTS & LOWER COSTS

Zespri ux and usability

UX & USABILITY

real time updates and data security

REAL-TIME UPDATES & DATA ACCURACY

zespri scalable design with fair

SCALABLE DESIGN

Download the detailed customer story now to discover how FAIR helped Zespri streamline its global claims process.
zespri customer story mockup

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HOW ZESPRI USED SAP BTP TO STREAMLINE ITS GLOBAL CLAIMS PROCESS

This transformation didn’t just meet expectations—it exceeded them! Zespri’s new platform ensures smoother operations, better customer relationships and a scalable, future-ready solution to support our growers, customers and assessment teams worldwide. Watch this video to learn more!
Satisfaction Rating
★★★★★
Innovation & Quality
★★★★☆
Culture & Ethics
★★★★★
Value For Money
★★★★☆

"Zespri partnered with FAIR Consulting Group to transform our global claims process, shifting from fragmented, manual workflows to a seamless digital experience. Leveraging SAP BTP, SAP S/4HANA, and SAP Commerce, the solution enabled multi-claim creation in just 28 seconds, high-volume bulk processing of 1,000+ deliveries in under 2 minutes, and a smoother experience for customers and internal teams. Their expertise and dedication have significantly improved our operational efficiency and customer satisfaction."

David Scullin
Chief Digital Officer
Zespri

AUTOMATING MANUAL CLAIMS PROCESSES ENABLES ZESPRI TO SCALE WITH SPEED AND CONSISTENCY

FAIR’s solution enables Zespri to streamline and standardise its global claims process, reducing manual workload and significantly improving speed and accuracy. Customers can now submit multiple claims at once using manual search, with processing times reduced to just 28 seconds per claim set — a major improvement from the previous one-at-a-time method.

The dashboard provides simplified data entry with auto-calculated fields and guided navigation, making the experience intuitive for users while ensuring accuracy and consistency.

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Simplified Data Entry with Auto Calculated Fields and Guided Navigation

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